CallChex is an AI-powered call quality assurance platform that analyzes every recorded call using advanced speech recognition and natural language processing. It transcribes conversations, scores them against your custom rubric, detects compliance violations, and surfaces coaching opportunities — all within minutes of a call ending.
Whether you manage a collections agency, MCA lending floor, or insurance call center, CallChex replaces spreadsheets and random spot-checks with consistent, AI-driven evaluation that scales to any call volume without adding headcount.
CallChex replaces the random, the inconsistent, and the time-consuming with AI-driven precision — from the first word to the final disposition.
Every recorded call is transcribed and evaluated against your scorecard criteria the moment it ends. No backlog. No human reviewer bottleneck. Every call scored, every time.
AI detects prohibited phrases, missing disclosures, abusive language, and regulatory red flags in real time. Flags are tagged by severity, regulation type, and agent — for instant review and action.
Beyond scoring, CallChex generates specific, actionable coaching recommendations for each agent based on patterns across hundreds of their calls — pinpointing the exact behaviors to improve.
Design your own QA rubric from scratch. Define criteria, assign weights, set pass/fail thresholds, and create campaign-specific scorecards — all without touching a line of code.
Get immediate notifications when high-severity violations are detected — via email, SMS, or dashboard alert. Supervisors can pull and review the flagged call recording within seconds.
Track quality trends over time by agent, team, campaign, or violation type. Export reports for compliance audits, coaching sessions, HR reviews, or executive dashboards in one click.
When you only review 3–5% of calls, you miss 95% of the violations, patterns, and coaching opportunities that are costing you money and putting your business at risk.
Your QA analysts spend days reviewing calls that an AI can process in minutes. CallChex handles 100% of call scoring automatically, freeing your team to focus on training, not data entry.
TCPA violations, FDCPA breaches, and missing disclosures are flagged the moment a call ends — not days later when the damage is already done. Act before a complaint becomes a lawsuit.
Instead of vague feedback, give your agents specific, evidence-backed insights from their own call history. CallChex identifies exactly what's working and what needs improvement — for every individual.
Full call coverage and automated compliance logging creates a defensible audit trail. When regulators come calling, you'll have timestamped records proving your operation meets every standard.
CallChex integrates directly with your call recording system and begins scoring immediately. No hardware, no complex setup, no ongoing manual effort required.
Connect CallChex to your existing call recording platform via API, SFTP, or cloud storage bucket. Compatible with all major recording systems and dialer platforms including LinkSwitch Dialer.
Our AI engine transcribes each call with speaker separation, then analyzes tone, sentiment, keyword usage, pacing, and regulatory phrases against your defined QA criteria in real time.
Each call receives a QA score broken down by category, with timestamped highlights pointing to exactly where the agent excelled or fell short. Violation flags are labeled by regulation type and severity.
Supervisors receive alerts, dashboards update in real time, and agents can access their own scorecards and coaching recommendations — creating a closed-loop quality improvement system.
CallChex is purpose-built for industries where a single non-compliant call can trigger regulatory action, lawsuits, or loss of operating licenses.
FDCPA compliance is non-negotiable in debt collection. CallChex monitors every call for mini-Miranda disclosures, prohibited threats, and third-party disclosures — keeping your agency protected and audit-ready at all times.
Learn MoreLending operations face strict disclosure requirements and FTC oversight. CallChex ensures every agent delivers required rate disclosures, terms explanations, and consent language — on every single call.
See MCA CRMInsurance sales require precise product representations and regulatory disclosures. CallChex identifies misrepresentations before they become E&O claims, and scores agents on objection handling and needs-based selling skills.
Learn MoreSee what CallChex finds in your calls that your manual QA process is missing. Connect your recordings and get AI-scored results in under 24 hours. No credit card required.