Sales & Marketing Executive

About LinkSwitch Communications

LinkSwitch Communications, LLC is a technology company specializing in call-center software, cloud telephony, AI-powered communication solutions, CRM platforms, contact-center automation, and omnichannel customer engagement systems. Our solutions help call centers, BPO companies, customer-support teams, sales organizations, and recruitment firms improve agent productivity, calling efficiency, customer engagement, quality assurance, and operational performance.

Responsibilities

• Research and identify prospective call centers, BPO companies, customer-support organizations, sales teams, and other potential clients
• Identify and engage key decision-makers — business owners, call-center managers, operations leaders, technology executives, and procurement teams
• Generate and qualify leads through LinkedIn, email, telephone outreach, industry directories, and other professional channels
• Present LinkSwitch Communications' call-center technology solutions to prospective clients
• Schedule and coordinate product demonstrations and business meetings
• Manage outbound sales and marketing campaigns targeting North American and international markets
• Maintain accurate records of leads, communications, follow-ups, opportunities, and sales activities in the CRM
• Prepare sales presentations, proposals, product information, marketing materials, and business correspondence
• Create and coordinate professional content for LinkedIn, email campaigns, and other digital platforms
• Conduct competitor analysis and research call-center industry trends, technologies, and customer requirements
• Build and maintain professional relationships with prospective and existing clients
• Follow up on sales opportunities and support prospects throughout the sales process
• Promote cloud dialers, CRM platforms, mobile agent applications, AI call-quality solutions, VoIP services, and omnichannel communication systems
• Monitor campaign performance and prepare regular sales and marketing reports
• Coordinate with internal sales, marketing, product, and technical teams

Requirements

• Bachelor's degree or diploma in Marketing, Business Administration, Communications, Sales, Information Technology, or a related discipline
• A minimum of 2–3 years of professional experience in sales, marketing, business development, lead generation, or customer acquisition
• Strong written and verbal communication skills
• Demonstrated experience with B2B prospecting, customer outreach, and lead qualification
• Ability to communicate effectively with business owners, senior executives, and operational decision-makers
• Experience using LinkedIn, email outreach platforms, CRM systems, and digital marketing tools
• Strong research, organizational, follow-up, and time-management skills
• Ability to work independently, manage multiple priorities, and meet assigned targets
• Professional approach to customer communication and relationship management

Preferred (Not Mandatory)

• Previous experience in the call-center, BPO, SaaS, telecommunications, CRM, VoIP, or technology industry
• Understanding of call-center operations and contact-center technology is a strong asset